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Fundraising FAQ

Can I Order and Pay online?

Our fundraiser is now exclusively online! Your customers can order and pay online.  They no longer will use paper forms.  You will share a link for your personalized fundraiser with family and friends. We will also provide a poster with a QR code to put on your bulletin board or newsletter. Would you like to advertise on your social media pages? We will give you a link for that as well!

Can I Pay with a Credit Card?

You will be able to customize your fundraiser with one or more payment methods.  Choose from etransfer, credit card, cash, or cheque.  Please note that fees for using a credit card will come directly out of the profit.  The benefit of choosing credit card as a payment method is that orders tend to come in larger.  Please note that the methods for paying your invoice include etransfer, cheque or cash.

Can my customer pick up their order at Neufeld Farms?

All orders must be picked up at the time and location scheduled.  Nothing will come back on the truck.  If an order is not picked up, it will stay with the coordinator.  If an order cannot be picked up as planned, we will ask the customer to make arrangements with the coordinator to make other arrangements with them. 

Can you drop off my entire order for me to sort and store?

Our fundraiser items are all frozen. Dropping these items off for you to handle will break the cold cycle and put the product at risk for thawing which can ultimately lead to health issues.  We also do the work for you to minimize mistakes.  We want this to be a smooth process for you!

 

Can I stagger my group to pick up their orders?

Our trucks are booked with up to 4 groups per delivery day. Staggering your customers could put our truck behind for the deliveries after yours.  If you need more information, please speak with our office staff.  We will work with you to achieve the best timing for your group. 

How long will it take to distribute?

An average $2000 delivery will take about 20 minutes if all of your customers are on time.  A $10,000 order will take about an hour.  You will find that we have a very efficient system as we have been doing this for many years!  If you are a new coordinator, my driver will walk through the details with you before you get started.  He will do the work, all you need to do is read orders! 

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